- How do I find out more about you?
- Thanks for asking! Please visit www.kimwestad.com for more info.
- SHOP POLICIES
- Orders ship within 2-4 business days of receiving payment. U.S. orders ship via USPS Priority Mail, Parcel Post or First Class, all of which include tracking. International orders ship either First Class Mail International or Priority Mail International depending on the weight of the package. Shipping charges do not include insurance unless otherwise noted in the product listing. If you would like to insure your package, please contact me via email: email@example.com. International buyers are responsible for any import taxes or tariffs. If for some reason a package is returned to me by the post office (package goes unclaimed, wrong address was provided at checkout etc.) the buyer will be responsible for all additional shipping costs to have the package reshipped. Refunds/returns will not be given on any returned packages.
- I do my best to accurately describe and photograph my listed items. Please read the descriptions carefully. A return request must be made within 5 days of receiving an item and I must receive the item in the same condition in which it was sent or a return will not be issued. Please contact me with any tracking info so I will know when to expect it. The cost of the item minus shipping charges and a 15% restocking fee will be refunded to the purchasers PayPal account within 7 days of receiving the item. Return shipping is the responsibility of the customer.
Sale items, seconds, samples and special orders are non-refundable.
Please repack your item carefully for shipping. I strongly advise purchasing insurance and tracking. If an item arrives back damaged due to insufficient packaging or if a package is lost, a refund will not be given.
- I'm happy to ship directly to gift recipients and will include a complimentary gift note. Please contact me to make arrangements. Due to the excessive packing material required to ship ceramics, gift wrapping is not available at this time.
- SALES TAX
- Packages shipped to a New York address (regardless of where the purchaser lives) will be charged 8.875% sales tax via PayPal upon checkout.
- I do offer wholesale to brick and mortar stores and galleries on a case by case basis. Please contact me for info.
- Please feel free to contact me: firstname.lastname@example.org <!-- Add new FAQs here -->
- What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.